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Outsourcing Specialist
Customer Service
/ Tech Support
We are specialized in providing 24/7 customer service, and technical support services. Our service solutions are highly technology / AI driven to provide the best performance and most cost-effective results.
- Customer Service
- Technical Support
- Inbound / Outbound / Webchat
- AI / RPA automation technology
Sales
/ Retention
Sales is our DNA, providing top level end-to-end sales (New Acquisition & Retention) and live transfers services. Volume and quality are ensured through our highly experienced sales teams, technology, and QA.
- Sales (Outbound & Inbound)
- Live Transfers
- Retention / Upsell
- Appointment Setting
Debt Collection
/ Back-Office
We specialize in Business Process Outsourcing, by using smart innovative solutions in combination with a highly qualified workforce. We take care of your BPO needs, from debt collection to back-office work.
- Debt Collection
- Billing & dunning process
- Back-office work
- Data entry / processing / annotation
Customer
Contact Experts
- 20+ Years BPO & CX Experience
- Quality Call Center Operation (Onshore & South Africa)
- Specialized in Utilities, Travel, Retail, Telco and Insurance
- Experts in Lead Follow-Up, Sales, Customer Service
- Tailored Training & Development Programs
- Technology to empower the operation (RPA, AI)
- Optimum 24/7/365 Support
Operational Excellence
Success is in the details. Through our technology and high level operational experience, we achieve operational excellence on all levels, from sales to customer service.
We maximize your core KPI’s:
CSAT, First Call Resolution (FCR), AHT, Conversion Rates & Retention Rates.
- NPS
- FCR
- CSAT
- Conversion Rates
- Retention Rates
- Collection Rates
Our Markets
US Live Transfers
US Sales
US Debt
US Customer Service 1
US Customer Service 2
UK Customer Service
People Centric
Delivering an excellent BPO service starts by having excellent people. We pride ourselves on being a people-focused organization with highly experienced operators and managers. We take care of our team in the same way you expect them to take care of your brand.
Furthermore, we provide training & development in combination with the most competitive compensation packages in the local market to attract and retain the best people.
Smart Customer Interaction
Multi-Channel Communications
AI Technology (RPA)
We offer the possibility of adding unique call centre automation software to your Customer Service.
Watch the video to see how RPA works:
Our Specialities
Customer Service
We deliver customer service that creates happy and loyal customers. Fast response times, skilled agents and consistent training / development are the key ingredients for an outstanding customer service experience.
Retention
We drive effective retention campaigns and are able develop your full retention strategy. Our retention team ensures a positive customer journey throughout. Some of our retention activities include welcome calls and win back campaigns.
Customer Acquisition B2C / B2B
We pride ourselves in being experts in outbound sales. We can take care of the whole customer acquisition process from the lead generation to generating live transfers, and end-to-end sales.
Debt Collection
Our specialized debt collection teams are able to collect debt effectively while maintaining a healthy customer relationship. We are specialized in outbound and inbound collection calls, dispute management, customer tracking, debt repayment plans and Credit- and Debt Management.
Healthcare Support
Our specialized health care support team provides a range of patient support services such as Patient Scheduling, Front-Office support, Patient Engagement / Re-Engagement, Medical Billing and Coding, Records Management and Patient Acquisition.
Quality Assurance
Response BPO has a highly experienced in-house Quality Assurance (QA) department. Each campaign gets a dedicated QA team assigned. Using the latest technologies and bespoke quality measurements designed specifically for your campaign, we ensure a high quality service.
Quality Assurance
Response BPO has a highly experienced in-house Quality Assurance (QA) department. Each campaign gets a dedicated QA team assigned. Using the latest technologies and bespoke quality measurements designed specifically for your campaign, we ensure a high quality service.
BPO Location
South Africa
South Africa is voted as the most favored offshore Business Process Outsourcing (BPO) for several years in a row for English Speaking BPO’s. South Africa places first out of 53 different locations. South Africa is a native-English speaking country.
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