/ Live Transfers
Sales is our DNA, providing top level end-to-end sales (New Acquisition & Retention) and live transfers services. Volume and quality are ensured through our highly experienced sales teams, technology, and QA.
- Sales (Outbound & Inbound)
- Live Transfers
/ Debt Collection
We are specialized in providing 24/7 customer service, and debt collection services. Our service solutions are highly technology / AI driven to provide the best performance and most cost-effective results.
- Customer Service
- Debt Collection
- Inbound / Outbound / Webchat
- AI / RPA automation technology
/ Data validation
We specialize in Business Process Outsourcing, by using smart innovative solutions in combination with a highly qualified workforce. We take care of your BPO needs, from effective follow-up on your leads to back-office work.
- Lead Validation / Qualification
- Billing & collection
- Back-office administration
- Data entry / processing / annotation
Success is in the details. Through our technology and high level operational experience, we achieve operational excellence on all levels, from sales to customer service.
We maximize your core KPI’s ranging from:
CSAT, First Call Resolution (FCR), AHT, Conversion Rates & Retention Rates.
- Conversion Rates
- Retention Rates
- Collection Rates
US Live Transfers
UK Customer Service
UK Service Call
Delivering an excellent BPO service starts by having excellent people. We pride ourselves on being a people-focused organization with highly experienced operators and managers. We take care of our team in the same way you expect them to take care of your brand.
Furthermore, we provide training & development in combination with the most competitive compensation packages in the local market to attract and retain the best people.
Smart Customer Interaction
AI Technology (RPA)
We offer the possibility of adding unique call centre automation software to your Customer Service.
Watch the video to see how RPA works:
An effective follow-up on your leads involves over 20 aspects that need to perfectly be managed to get maximum results. We master the follow-up on all types of leads from coregistration leads to PPC leads, and ensure the maximum results (both contact & conversion rate).
Customer Acquisition B2C / B2B
We pride ourselves in being experts in outbound sales. We can take care of the whole customer acquisition process from the lead generation to generating end-to-end sales.
We deliver customer service that creates happy and loyal customers. Fast response times, skilled agents and consistent training / development are the key ingredients for an outstanding customer service experience.
We drive effective retention campaigns and are able develop your full retention strategy. Our retention team ensures a positive customer journey throughout. Some of our retention activities include welcome calls and win back campaigns.
Our specialized debt collection teams are able to collect debt effectively while maintaining a healthy customer relationship. We are specialized in outbound and inbound collection calls, dispute management, customer tracking, debt repayment plans and Credit- and Debt Management.
Response BPO has a highly experienced in-house Quality Assurance (QA) department. Each campaign gets a dedicated QA team assigned. Using the latest technologies and bespoke quality measurements designed specifically for your campaign, we ensure a high quality service.
South Africa is voted as the most favored offshore Business Process Outsourcing (BPO) destination in 2022 for English Speaking BPO’s. South Africa places first out of 53 different locations. South Africa is a native-English speaking country.