Shorten agents call handling time
Specialized in
Customer Service
We deliver customer service that creates happy and loyal customers. Fast response times, skilled agents and consistent training / development are the key ingredients for an outstanding customer service experience.
- Inbound / Outbound
- Webchat
AI Technology (RPA)
We offer the possibility of adding unique call centre automation software to your Customer Service.
Watch the video to see how RPA works:
Healthcare Support
Our specialized health care support team provides a range of patient support services such as Patient Scheduling, Front-Office support, Patient Engagement / Re-Engagement, Medical Billing and Coding, Records Management and Patient Acquisition.
Technical Support
We offer comprehensive technical support services across Tier 1, Tier 2 and Tier 3 levels. From basic troubleshooting to more complex issue resolution, our skilled team is equipped to handle a wide range of technical support.
Debt Collection
- Balance Verification
- Debt Repayment Plans
- Dispute Management
- Customer Tracking
- Credit- and Debt Management
- Multi-Channel Approach
- Strategic Dialing
Real Time Data Analysis
Debt collection
Real-time data analysis and data optimization for effective debt collection
Contact Established
Final Bill Confirmed
Payment Plan Agreed
Debt Collected
Retention
We drive effective retention campaigns and are able develop your full retention strategy. Our retention team ensures a positive customer journey throughout. Some of our retention activities include welcome calls and win back campaigns.
Customer Acquisition
We pride ourselves in being experts in outbound sales. We can take care of the whole customer acquisition process from the lead generation to generating end-to-end sales.
- Live Transfers
- Appointment Setting
- Leadgen Follow-Up
- End-to-End Sales
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