Services – Response BPO

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Our Services

Through our call center services we are specialized in providing top level Customer Acquisition, Retention, Customer Service and Debt Collection services

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Specialized in

Leadgen Follow-up

An effective follow-up on your leads involves over 20 aspects that need to perfectly be managed to get maximum results, and therefor is more complex than you think. Outsource the follow-up process of your leads to our operation thats highly specialized in all aspects, to get maximum results (both contact & conversion rate). We master the follow-up on all types of leads from coregistration leads to PPC leads.

Customer Acquisition

We pride ourselves in being experts in outbound sales. We can take care of the whole customer acquisition process from the lead generation to generating end-to-end sales.

Live Transfers
Appointment Setting
End-to-End Sales

Customer Service

We deliver customer service that creates happy and loyal customers. Fast response times, skilled agents and consistent training / development are the key ingredients for an outstanding customer service experience.

Inbound / Outbound
Webchat
E-mail

AI Technology (RPA)

We offer the possibility of adding unique call centre automation software to your Customer Service.

Shorten agents call handling time
Maximizes customer satisfaction
Drives cost-effective results

Watch the video to see how RPA works:

Retention

We drive effective retention campaigns and are able develop your full retention strategy. Our retention team ensures a positive customer journey throughout. Some of our retention activities include welcome calls and win back campaigns.

Debt Collection

Balance Verification
Debt Repayment Plans
Dispute Management
Customer Tracking
Credit- and Debt Management
Multi-Channel Approach
Strategic Dialing

Real Time Data Analysis

Debt collection

Real-time data analysis and data optimization for effective debt collection

Contact Established

Final Bill Confirmed

Payment Plan Agreed

Debt Collected

Contact

Offices
Amsterdam, The Netherlands

London, United Kingdom
Call Center Operation
Durban, South Africa