Offices
Amsterdam, The Netherlands
London, United Kingdom
South Africa voted #1 English speaking BPO destination
According to survey participants in the US and Canada, South Africa placed first out of 53 different locations for multiple years in a row
* Annual Ryan Strategy Advisory BPO Omnibus Survey, conducted amongst 628 enterprise decision-makers
South Africa’s compelling competitive advantage
Global brands consider South Africa for the dual benefits of Cost + Value.
On average, brands outsourcing to South Africa have recorded that the country delivers 18% better CX quality when compared to competitor offshore markets (including higher first call/contact resolution). This translates into 4% to 5% better/higher customer retention each year compared to other offshoring locations. Importantly, this higher customer retention delivers greater customer lifetime value (CLV) and bottom-line profits/benefits from the consumers/customers of global brands and enterprises that outsource to South Africa.
Source: GBS World
Fully Loaded (FTE) Cost Comparisons
- The fully loaded costs comprises the salary, IT, facilities, admin, operational management, operational functional and other operating expenses. A South African industry-average mark-up is applied to the total costs.
- Compared to US, UK, Canada and Australia (source markets), the fully loaded monthly costs per contact agent seat in South Africa is significantly less expensive.
Source: GBS World
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